Operational Consulting for Restaurants
More Revenue. Better Service.
Less Daily Chaos.
We help restaurants turn service quality into a real business advantage through clear audits, practical team training, and operational standards that work in everyday service.
Does this sound familiar?
Many restaurants are already doing a lot right — and still losing consistency, revenue, and energy in the day-to-day operation.
Inconsistent Service
Service quality often depends too much on who is on shift, instead of clear standards the whole team follows.
Missed Revenue
Upselling and guest guidance happen inconsistently, which means valuable sales opportunities are lost every day.
Pressure Breakdowns
Communication between kitchen and front-of-house often breaks down under pressure, creating delays, confusion, and avoidable mistakes.
Owner Dependency
Too much operational pressure stays with the owner or manager, instead of being supported by clear processes and team accountability.
What we help improve
Stronger Consistency
Create a more reliable guest experience through service standards your whole team can follow.
Better Communication
Improve the flow between kitchen and front-of-house, especially during busy service periods.
Confident Selling
Help your team guide guests more naturally, recommend better, and unlock missed revenue opportunities.
Clearer Standards
Reduce daily friction with practical processes, clearer roles, and standards that work in real operations.
Three ways to improve service, strengthen team performance, and unlock hidden revenue potential.
The Clarity Audit
A low-friction starting point to uncover blind spots in service, communication, and guest experience. Ideal for restaurant owners who want an objective outside view, practical quick wins, and a clear starting point for improvement.
The Performance Kickstart
Our core package combining audit, analysis, and practical on-site team training. Engineered to transform your team’s performance under pressure and turn every table into a sales opportunity.
The Excellence Transformation
A comprehensive transformation package for operators who want lasting standards, stronger systems, and more sustainable team performance. Includes deep-dive analysis, team training, process design, SOPs, and follow-up support.
Pricing
Every restaurant is different. That’s why our packages are designed to be clear, but flexible depending on size, team structure, and operational needs.
The Clarity Audit
- Full Mystery Guest Visit
- End-to-End Guest Journey Analysis
- Evaluation of Sales Behavior & Timing
- Kitchen-to-Floor Interface Check
- Detailed Performance Scorecard
- 60-Min Executive Debrief
- Direct "Quick-Win" Recommendations
€450
The Performance Kickstart
- Everything in the Clarity Audit
- Deep-Dive Analysis Reportnalysis
- 1 Full Day of On-Site Team Training
- Upselling & Active Communication Workshop
- Standardizing Service Flow & Routines
- Immediate Operational Adjustments
- Training Materials for Your Staff
from €1,400
The Excellence Transformation
- Everything in the Kickstart Package
- Multi-Stage On-Site Training SessionsAnalysis
- Custom SOP & Checklist Creation
- Defined Role Profiles & Handovers
- Stress-Test & Workflow Optimization
- Long-term Implementation Roadmap
- 3-Month Follow-Up & Quality Review
from €2.800
About Us
We work inside your business — sometimes visibly, sometimes invisibly.
As experienced operators, we don’t just advise from the outside. We step into real service situations — observing, testing, and improving performance where it actually matters.
Because meaningful improvement doesn’t happen in theory. It happens in real service, under real pressure, with real guests.
Discretion is part of our work. Operational clarity is the result.
Salt / Tom
Head Chef & Kitchen Optimisation
With many years of experience as a head chef in Germany, Tom brings strong practical knowledge from a wide range of hospitality businesses. He is known for his calm and structured way of working, clear leadership, and the ability to improve kitchen operations in a practical and efficient way.
His focus is on creating reliable systems, smoother workflows, and standards that work in real day-to-day operations. Tom combines quality awareness with team leadership and a clear understanding of what makes a kitchen perform under pressure.
Working style:
Calm, structured, practical, and solution-oriented.
Trust points:
Extensive leadership experience, hands-on operational knowledge, reliable standards, and a strong eye for efficiency, teamwork, and kitchen performance.
Optional quote:
“A good kitchen does not run loudly. It runs clearly.”
Smile / Joanna
Service Optimisation & Staff Training
Joanna has worked as a supervisor in many hospitality businesses and brings valuable experience in service operations, team development, and guest experience. Her strength lies in training service staff and helping teams improve their confidence, professionalism, and awareness in everyday service.
She has a sharp eye for detail and understands how service quality is shaped by communication, behaviour, atmosphere, and consistency. Joanna works in a practical, supportive, and results-driven way, always with the guest experience in mind.
Working style:
Attentive, clear, practical, and team-focused.
Trust points:
Strong supervisory experience, excellent training skills, sharp attention to detail, and a clear understanding of guest-facing service quality.
Optional quote:
“Service quality shows in the small moments.”
Joint statement
Together, Tom and Joanna take a holistic view of hospitality businesses. They do not only look at isolated problems, but at how kitchen, service, team performance, and operational processes work together. Their goal is to help restaurants improve where it matters most — with practical changes that create lasting results.
They look beyond individual issues and focus on the bigger picture — helping hospitality businesses improve operations, team performance, service quality, and guest experience as a whole.